You work at an organization call Basic Psych, a fully licensed private organization that provides a lot of 1 on 1 therapy sessions.
The structure of one workplace is like this:
There's one manager supervising 20 therapists. Then there is an administrative staff at the front. Everyone is in the same building.
Every therapist gets a room + office by themselves and waits to handle individual patients.
Basic Psych is overwhelmingly successful and on most days, the therapists are very very busy (it's just one patient after another after another). There is no paperwork for the therapists to do (the admin records the sessions and then takes care of all paperwork). If there's any extra paperwork, it's set aside for one special day to handle.
Now here's the thing...
Suddenly, business is bad. The therapists are seeing a lot of downtime (less and less patients are coming in). This results in there being giant chunks of time where individual therapists sit in their rooms/offices doing nothing or pretending to work. They are supposed to be "researching" or "coming up" with proposals and ways to improve their individual approaches to counselling or to volunteer to help the Admin... however, there's a lot of downtime, too much to be used productively.
There's a 1 hour lunch break in which the therapists can do what they want. The rest of the day, whether you have patients or not, is supposed to be spent productively and professionally (there's no clear company guideline on what that means specifically).
You are the manager during this time.
You walk by the office of one of these therapists one day and you witness the horror:
A therapist is sitting on his spinning chair and playing Nintendo Switch. It is NOT lunch break, it's in the middle of the workday... he's on a low action schedule that day, business is bad.
To your knowledge, he is the only person doing this.
What do you (if anything) do about it as a company manager at Basic Psych?
Your options:
1. You go in and tell him off. "Don't do it again... please don't. Here's why not."
2. You give him an official warning, if he does it again X times... he's fired.
3. He's fired... immediately.
4. I don't see any issue with it. If he's not dealing with patients and business is down... what's the issue?
5. You imitate him... it's time to get on the Switch yourself when you've got nothing. Sounds like fun. If HQ comes in, then hide it.
6. Other
Which option do you choose? What's your rationale?