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CENIANA | AIR ELECTRUM
FROM THE DESK OF XINA IESAN
To the multiverse:
After our carrier was created a very short time ago, from a merger between Ceniana and Air Electrum, the leaders of our company sat down to discuss the future of our combined company and its operations. We decided that, throughout the process of the merger, we will hold our credo dear to heart no matter where we fly or what plane we're flying on. And that credo, distilled down to its very essence, is to serve the customer, not our bottom line. The customer will always come first, no matter what comes - rain or shine, snow or hail, we will do our best to serve you, the customer. As part of that credo, we pledge to do the following things every time you fly with us:
1. Safety comes first. The safety of our customers is always our paramount concern. Our dedicated maintenance crew at several of our main hub airports keeps all the planes up and running to the manufacturer's specifications, and we run safety checks randomly on random planes and at random times to ensure that all of our planes are in the best condition possible. Our pilots are trained using the most up-to-date techniques, including Crew Resource Management, to make sure that they know all the latest procedures and techniques. Pilots go through re-certification every two years and have classes every year to make sure they're continuing to be some of the safest in the multiverse.
2. On time, every time. We aim to be on time more than 90% of flights and to get you and your baggage to the destination as quickly as possible. While this is an ambitious goal, we aim to always have a quick turnaround in order to get you in the air sooner rather than later so you can get to your destination or connections with a minimum of hassle.
3. Friendly customer service from gate to gate. We endeavor to have friendly service that serves to reduce your hassle on all parts of your journey, from curbside check-in to baggage handling at the other end. We do recognize that sometimes, things may go wrong, due to weather events, geopolitical situations, or other things out of our control. If that happens, we pledge to do our best to get you to your destination as quickly as possible, whether from rescheduling you on another AT flight or another airline's. If this isn't possible, we will gladly pay for hotel costs, food costs, and transportation so your delay isn't a stressful experience. Whenever something happens that you aren't satisfied with, we are always here with a friendly smile to help.
4. Supporting the environment. We recognize that every time you fly, we contribute to carbon dioxide and other greenhouse gas emissions. Therefore, we do our part in supporting the environment, from using the newest, most eco-friendly planes in the air to using recycled materials in our terminals and lounges to supporting sustainable development in countries we fly to. We hope to be a trailblazer in reducing our impact on the environment.
5. Giving back to the community. We recognize that the community allows us to operate, so we like to give back to the community. We do this by contributing to local charities, donating our associates' hours to volunteer causes, and by sponsoring sports clinics for underserved youth. We also sponsor sports tournaments around the globe in order to promote the involvement of young people in sport, which can keep them happy and healthy.
We hope that you take into mind these 5 pledges, and continue to fly Air Terranea throughout the future!
Sincerely,
Xina Iesan
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