Monday, November 8th, 2021 - 6:00 AM
"Well good morning Plainview, you're listening to WKCL 101.1 and it looks like it’s going to be another cold and sunny Monday morning with a high around 55 downtown, low grade fog advisories throughout the AM. It’s now 6:00 AM, and the morning commute is just getting it’s hop on, so stick around as we bring you the latest in news, weather, and tunes on this beautiful November morning."
The electric hum of central air can be heard inside an otherwise subtle, unexceptionally decorated office as a wall clock ticks quietly. The carpet is immaculate, the furniture is conservative, and the managerial accolades and unpretentious motivational artwork that adorn the walls are borderline forgettable. Outside, there is a long, wide corridor decorated with corporate safety posters and bulletin boards. In the office, a large L-shaped desk sits in the corner, anchored by a desktop computer, and paperwork. Affixed to the door is a nameplate reading “Carl Kirkman - General Manager."
A six-foot tall, thirty-three-year-old man with jet black hair and a neatly trimmed beard walks down the hallway, slips his key into the door, and enters the deserted room. He is Carl Kirkman. Dressed in what appears to be a strange fusion between the fashionable zeal of a Men’s Warehouse catalogue and the practical mobility of a high school principal, he’s wearing a navy blue track jacket paired with dress pants and wingtip boots. His appearance is neat, professional, his badge hanging around his neck securely. He looks intense to say the least.
Setting his laptop bag on the desk, he opens the venetian blinds, revealing a wide, one-way view of the salesfloor. Looking up at the ceiling, he stares for a moment at the vast sky of acoustic ceiling tiles and fluorescent light fixtures, almost mesmerized. We’re in a WonderMart, a national chain of “big-box” retailers selling everything from frozen food to trampolines to discounted designer handbags. Although it’s a giant store, the lighting is cool, the decor is sleek and modern.
With a tired yawn, he puts two spoonfuls of instant coffee in a mug then fills it with hot water from the kettle behind his desk. He sits down at his desk, turning on his computer to check his emails and print the daily metrics. He scrolls between messages in his inbox, glancing at regional directives, and archiving everything else to read later. He pauses when he notices a message marked as urgent in the subject line, and sighs when he reads who the sender is. Claudia Olander...regional manager, and as far as Carl is concerned, regional headache.
To: "Carl Kirkman" <c.kirkman704@wondermart.com>
CC: Store #1309 Management
From: "Claudia Olander"
Subject: Overtime Requests
Carl,
As we proceed further into the fourth quarter, an increase in employee demands both in terms of hours and coverage are inevitable. While we're pleased with the entire region's performance this year, adequate CPV scores depend on continued efficiency when it comes to employee resources.
I'm asking you to handle it. Just because Christmas is approaching doesn't mean we're in the position to hand out excessive hours.
Keep overtime to an absolute minimum except for your inbound team leads. Oh, and I will be following up.
Regards,
Claudia Olander
Regional Manager (West Central Indiana - Region 76)
He goes into his cabinet and grabs a binder filled with spreadsheets and colored tabs including a sheet which mentions pre-holiday merchandising expectations for the week; he studies it briefly, before highlighting the pertinents and setting it aside. He checks his watch.
Reaching for the intercom, he doesn't bother faking a smile, and presses the push-to-talk button, releasing a chime through the store’s PA system. His tone is straightforward, and energetic. He can already feel that this is going to be a tiring shift.
“Well good morning Store #1309. Look, we’ve got a big day ahead of us, so I won't bother wasting anyone's time, but before we get started, let’s get everyone down to the service desk for a quick staff meeting. There are some pertinents we need to discuss, but I'll keep it short. See everyone out there.”
Turning off the intercom, he grabbed his clipboard and headed for the front of the store. It was time to get the day rolling.