An Alan Smithee Nation wrote:It really feels like Microsoft are completely out of touch with what their OS customers want, and they don't care.
That's absolutely not true. Windows is designed for certain things almost everyone (people and entities) wants, such as compatibility with old hardware/software, ease of use etc. You just don't notice it because it's good enough to be functionally transparent. There's a reason all entities and nearly all people prefer Windows over completely free alternatives.
Try operating a Linux-based distribution that doesn't try to copy windows, then come back and tell me MS doesn't know what people want.