You are an interviewer at a medium sized company involved in consulting.
You are looking to hire a someone to do some mundane (but extremely time-consuming, tedious, and detail heavy) administrative tasks and who from time to time may have to interact with the clients.
You interview a bunch of people for the position. As instructed by your boss, you interview using standard interview questions, for example:
"Tell us about a challenge or conflict you've faced at work and how you dealt with it?"
"What are your greatest professional strengths?"
"Where do you see yourself in five years?"
Etc etc etc...
Your boss tells you to take a "wholistic approach" to hiring and that the important thing is that the person has patience, will take no issue with taking orders from demanding superiors, has prior experience, has a sense of "responsibility" and is good with details, will last long enough at this brutal company and overwork culture to be a reasonable investment, and isn't a complete moron.
You schedule a whole week's worth of interviews. Because your company is known to be a terrible place to work at and your compensation is an insult to human dignity, the applicants on the whole are of relatively poor quality (at least as measured by capitalism).
However, two candidates manage to stand out.
"Alex" and "Armin" stand out as the two most qualified candidates with the best resumes and the best performance/impressions from the interviews.
Once you compile everything that can be measured, "Armin" is a substantially more qualified candidate than "Alex (although "Alex" is pretty good as well)."
However, there is a catch...
...
During "Armin's" interview, he proved himself to be very good at answering the interview questions and he definitely got his point across (that he's organised, dedicated, patient, and likes overcoming challenges etc etc etc what the bosses want to hear) and he's definitely made it sound like he did a heck of a lot in his previous jobs. As far as you had the resources to check up on what he said, it all seems to check out and this "Armin" seems to be a good worker.
The only problem though, is that during his interview he would end every single third sentence or so with a very strange:
"Okay? Hahaha."
For example, he would give this absolutely A+ answer to how he overcame a workplace challenge, but for whatever reason he would interject here and there with... "Okay? Hahaha." You find the strange laugh at the end kind of irritating to be honest and you're not quite sure why there is a need to say "Okay?" at all.
You tell the boss about your concern but you're boss says, "It could be a problem because we don't want some of our clients to think that our company is staffed by idiots; he's going to have to interact with the clients for a fair amount. ITS UP TO YOU. Just hire whoever you think will do the better job. You've got this. And if you get it wrong, well, maybe I place too much trust in you."
"Alex" gave a perfectly "normal" if unremarkable interview but as previously stated, he's a less stellar candidate than "Armin" on paper.
...
The discussion question is this. Assuming you must hire either Armin or Alex, who do you hire and WHY? How much do you tell Armin if he's not hired?
Your options:
1. You do not hire Armin. You don't tell him why, just that someone else was hired okay? hahaha. (Alex is hired)
2. You do not hire Armin. You do tell him why but only to help him in the future (so he can improve). You tell him that it was a very close call but for whatever reason he kept saying "okay? hahaha" and that's what swung it against him. Sorry, but we're going to have to go with the other candidate because we're not sure you can play ball in time. Okay? hahaha (Alex is hired)
3. You hire Armin. He's the better candidate, and who cares if he has this strange quirk where he goes "okay? hahaha." There's no need to mention it at all, just let his manager correct him in the future if it becomes an issue. Okay? hahaha
4. You hire Armin, on the condition that he stops saying "okay? hahaha." You bring up the issue immediately and get him to promise that he will make a 100% effort to drop this stupid line in all interactions in the future. Okay? hahaha