Passenger Dragged off United Airlines Flight In Chicago

[Gravlen]

Yes. As I said, United fucked up badly. They shouldn't have asked him to leave at all, let alone politely. When they got violent against a paying customer already seated, they hit rock bottom.

Nah, act like a baby, get treated like one,

Any parent who are violent against a baby shouldn't be allowed to be a parent.

that plane wasn't going with him on it.

It could have, if United hadn't decided to be incompetent. (Well, Republic Airways, to be exact, but United is going to be the ones paying for this.)

Get him off quick and don't inconvenience the other pazsengers.

Or rather, handle it professionally. They failed to do that.

[Great Nepal]

Seeming more and more like the mafia; it is the TSA and airline staff's job to deescalate the situation not the customer's job.

It is also the passenger's responsibility not to escalate the situation by displaying erratic behavior or being aggressive.

You cannot do this on an airplane. If you decide to ignore all common sense and do these things anyway, you accept the fact that you may be ejected and/or get in serious trouble with law enforcement, given how seriously people take flight security these days.

Bull. Civilians have no responsibility to be calm and measured in a confrontation; hence the existence of trained personnel.

Nope, they are simply supposed to increase their offer for compensation until someone voluntarily accepts. You fuck up, you pay. You do not make it somebody elses problem.

That would be lovely yes, but no airline does that now. They hit there #, no one took the offer. The computer choose him, life deals you lemons sometime. Get over it, cry like a baby get treated like one.

1. No airlines offers satisfactory flight for overbooked flights, except any decent ones.
2. Perhaps people like you're the reason companies with terrible policies like United exist and thrive,

[Gravlen]

This would be ideal.

But a couple had already accepted the $800 offer IIRC. But I am not surprised when they break guitars.

Otoh, Ethel Mermania is correct: every airline overbooks. And 800 + board + next flight is already far more compensation than e.g. EU laws require in this situation- I imagine US laws being similar.

Compensation varies by how long the passenger will be delayed. If the airline can rebook the passenger and get him to his destination within an hour of his originally scheduled arrival time, no compensation is required.

If the passenger will arrive between one and two hours later than planned — or between one and four hours for an international flight — the airline must pay the passenger twice the amount of the one-way fare to his destination, up to $675.

If the passenger will be delayed more than two hours — or four hours for international flights — the airline must pay him four times the one-way fare, up to $1,350.

http://www.chicagotribune.com/lifestyles/travel/ct-airlines-often-oversell-flights-bump-passengers-20170410-story.html

[Sareva]

People who don't work in the airline industry, even as a cabin cleaner such as myself, acting as if they know how airline operations and air travel work. /thread

You know what guys? Keep pretending to be experts, it will get you so far. As for the guy, he was getting booted, needed to get off and refused a sweet offer. His own fault. If other passengers had such a huge fucking problem with this, then maybe they should have volunteered to get off. I get it that law enforcement can be rough sometimes, and the TSA... Is the TSA. There isn't much you can do now that this happened. Knee-jerk reactions and half-assed research and reporting doesn't solve these issues.

[Uxupox]

It is also the passenger's responsibility not to escalate the situation by displaying erratic behavior or being aggressive.

You cannot do this on an airplane. If you decide to ignore all common sense and do these things anyway, you accept the fact that you may be ejected and/or get in serious trouble with law enforcement, given how seriously people take flight security these days.

Bull. Civilians have no responsibility to be calm and measured in a confrontation; hence the existence of trained personnel.

That would be lovely yes, but no airline does that now. They hit there #, no one took the offer. The computer choose him, life deals you lemons sometime. Get over it, cry like a baby get treated like one.

1. No airlines offers satisfactory flight for overbooked flights, except any decent ones.
2. Perhaps people like you're the reason companies with terrible policies like United exist and thrive,

No responsibility? This dumbass could have triggered a panic inside the plane with his hysteria.

[Ethel mermania]

Nah, act like a baby, get treated like one,

Any parent who are violent against a baby shouldn't be allowed to be a parent.

that plane wasn't going with him on it.

It could have, if United hadn't decided to be incompetent. (Well, Republic Airways, to be exact, but United is going to be the ones paying for this.)

Get him off quick and don't inconvenience the other pazsengers.

Or rather, handle it professionally. They failed to do that.

The guy was not going with the plane. He could have left peacefully or kicking and screaming. He choose to go screaming. Oh well.

Better?

[Gravlen]

Nope.


Yes. That's unproblematic.

It's problematic to flail your arms and yell on an airplane unless there's an emergency.

Any frequent flier will tell you that.

This frequent flier tells you that it's unproblematic.

And you obviously have never been to Italy.

[Great Nepal]

Bull. Civilians have no responsibility to be calm and measured in a confrontation; hence the existence of trained personnel.


1. No airlines offers satisfactory flight for overbooked flights, except any decent ones.
2. Perhaps people like you're the reason companies with terrible policies like United exist and thrive,

No responsibility? This dumbass could have triggered a panic inside the plane with his hysteria.

Perhaps the airline who fucked up should've deescalated the situation, like they're paid to by making acceptable compensation for when their risk taking went tits up.

[Uxupox]

No responsibility? This dumbass could have triggered a panic inside the plane with his hysteria.

Perhaps the airline who fucked up should've deescalated the situation, like they're paid to.

They tried, he refused so they called the authorities.

[Wisconsin9]

No responsibility? This dumbass could have triggered a panic inside the plane with his hysteria.

Perhaps the airline who fucked up should've deescalated the situation, like they're paid to.

How dare you insist that companies be required to do what they're paid to do!

[Gyrenaica]

So let me get this straight, they asked him to get off voluntarily, he said no, and so he was forced off? What the actual fuck, United?

[Great Nepal]

Perhaps the airline who fucked up should've deescalated the situation, like they're paid to.

They tried, he refused so they called the authorities.

Quite obviously when you fuck up and sell more seats then there are, appropriate deescalation is to call police to drag passenger out instead of upping the offer, or checking before getting people on the plane.

[San Lumen]

People who don't work in the airline industry, even as a cabin cleaner such as myself, acting as if they know how airline operations and air travel work. /thread

You know what guys? Keep pretending to be experts, it will get you so far. As for the guy, he was getting booted, needed to get off and refused a sweet offer. His own fault. If other passengers had such a huge fucking problem with this, then maybe they should have volunteered to get off. I get it that law enforcement can be rough sometimes, and the TSA... Is the TSA. There isn't much you can do now that this happened. Knee-jerk reactions and half-assed research and reporting doesn't solve these issues.

So you have no problem with the actions of the officers? People who payed for a seat should have to give it up because the airline screwed up? No I cannot condone such action.

[Wallenburg]

1) Overbooking your flights, especially to this degree and without bothering to deal with it before boarding, is an awful business practice. Your customers paid to be flown from A to B, not dragged off of the fucking plane.
2) Attacking someone who is minding their own business is, in most civilized parts of the world, considered assault. Not only should this person be on leave, but he should be in court.

[San Lumen]

So let me get this straight, they asked him to get off voluntarily, he said no, and so he was forced off? What the actual fuck, United?

Basically yes.

[Gravlen]

Any parent who are violent against a baby shouldn't be allowed to be a parent.


It could have, if United hadn't decided to be incompetent. (Well, Republic Airways, to be exact, but United is going to be the ones paying for this.)


Or rather, handle it professionally. They failed to do that.

The guy was not going with the plane. He could have left peacefully or kicking and screaming. He choose to go screaming. Oh well.

Better?

No. United both could and should have handled it differently. If it comes as a surprise to them that a passenger might not want to be removed from a plane, and they have no idea how to handle it, they shouldn't be in this line of work in ths first place.

Also, they violated the Aviation Department policy during the whole debacle.

The officer who removed a man from his seat and dragged him off a United Airlines flight that had been overbooked has been suspended, Chicago officials said.

The officer, who was not identified, was placed on leave Monday, "pending a thorough review of the situation,” city Aviation Department spokeswoman Karen Pride wrote in an emailed statement.

“The incident on United flight 3411 was not in accordance with our standard operating procedure and the actions of the aviation security officer are obviously not condoned by the Department,” Pride said.

https://www.dnainfo.com/chicago/20170410/ohare/united-airlines-officer-suspended

[The East Marches II]

Does it suck that he got bumped off? Yes.

Should we feel bad that he threw a temper tantrum and got manhandled for it? No.

Sucks to be him

[Uxupox]

They tried, he refused so they called the authorities.

Quite obviously when you fuck up and sell more seats then there are, appropriate deescalation is to call police to drag passenger out instead of upping the offer, or checking before getting people on the plane.

The guy was already getting incetives for his troubles. Also since nobody else wanted to volunteer off the plane so random people had to go it wouldn't have been fair for another person for example to get picked this guy decided he wasn't getting off.

[Washington Resistance Army]

1) Overbooking your flights, especially to this degree and without bothering to deal with it before boarding, is an awful business practice. Your customers paid to be flown from A to B, not dragged off of the fucking plane.
2) Attacking someone who is minding their own business is, in most civilized parts of the world, considered assault. Not only should this person be on leave, but he should be in court.

This guy probably has a decent case, I hope he lawyers up.

[Sareva]

People who don't work in the airline industry, even as a cabin cleaner such as myself, acting as if they know how airline operations and air travel work. /thread

You know what guys? Keep pretending to be experts, it will get you so far. As for the guy, he was getting booted, needed to get off and refused a sweet offer. His own fault. If other passengers had such a huge fucking problem with this, then maybe they should have volunteered to get off. I get it that law enforcement can be rough sometimes, and the TSA... Is the TSA. There isn't much you can do now that this happened. Knee-jerk reactions and half-assed research and reporting doesn't solve these issues.

So you have no problem with the actions of the officers? People who payed for a seat should have to give it up because the airline screwed up? No I cannot condone such action.

Yes, because that's exactly what I was implying. I totally condone the actions of these officers and the probable fat TSA agent who most likely stood there and watched.

Buddy, if the airline fucks up, they fuck up. Most US airlines would rather not have a class-action lawsuit on their hands, so they try their utmost best to ensure things work smoothly. This guy obviously felt he was more important and didn't care for the offer being given to him. However, this does not mean that law enforcement was fully justified in being giant schnozzles about it. At this point, both parties have a hand in the "Fucked things up" lottery.

[Gravlen]

People who don't work in the airline industry, even as a cabin cleaner such as myself, acting as if they know how airline operations and air travel work. /thread

Do you know how marketing and PR works? Because that's a big part of this.

This is not the image of the customer you'd like to see if you are United Airlines:

[Great Nepal]

Quite obviously when you fuck up and sell more seats then there are, appropriate deescalation is to call police to drag passenger out instead of upping the offer, or checking before getting people on the plane.

The guy was already getting incetives for his troubles. Also since nobody else wanted to volunteer off the plane so random people had to go it wouldn't have been fair for another person for example to get picked this guy decided he wasn't getting off.

Not satisfactory incentive, rather evidently.
Economics 101: When you're offering to buy something (use of the seat) from the owner (passengers) for price x, and the owner refuses do you: a) offer an amount greater than x so that utility of the thing is less than x for the owner, or b) beat one of the owners into accepting x?

[Wallenburg]

Quite obviously when you fuck up and sell more seats then there are, appropriate deescalation is to call police to drag passenger out instead of upping the offer, or checking before getting people on the plane.

The guy was already getting incetives for his troubles. Also since nobody else wanted to volunteer off the plane so random people had to go it wouldn't have been fair for another person for example to get picked this guy decided he wasn't getting off.

I'm not sure what part of him needing to be at his destination the next day you do not get. What kind of incentive do you think is sufficient to get a doctor to just skip a day of work, as if that does not affect the lives and wellbeing of their patients?

[The East Marches II]

People who don't work in the airline industry, even as a cabin cleaner such as myself, acting as if they know how airline operations and air travel work. /thread

Do you know how marketing and PR works? Because that's a big part of this.

This is not the image of the customer you'd like to see if you are United Airlines:

I like seeing unruly passengers dealt with so I can get places in a timely manner.

[Wallenburg]

Do you know how marketing and PR works? Because that's a big part of this.

This is not the image of the customer you'd like to see if you are United Airlines:

I like seeing unruly passengers dealt with so I can get places in a timely manner.

TIL sitting in a seat, minding your own business, and waiting to get what you paid for is being unruly.