Santheres wrote:Cekoviu wrote:It is expected that players post with the intent of making the site a better, more enjoyable place to be - this is good faith posting.
In my third (fourth?) post, I outlined a specific set of suggestions as to how you could improve user-mod relations and avoid the situation that occurred in the RWDT, which would clearly improve the website. You removed the post. How does this square with this definition?
Please feel free to outline these suggestions in a post that doesn't contain a massively bad faith opening. You had some good ones.
Here, I'll just copy and paste the relevant section of that post with a bit of snark edited out:
The userbase, particularly that of the RWDT, does not trust moderation because of its imbalanced application of the rules and because of the poor structure of the same rules. One example of this is how [REDACTED] manage to skirt moderation action for years while good-faith posters whom the ruling moderator dislikes are given lengthy bans.
...
Therefore, my point is that you need to prove that the moderator team is willing to engage with the userbase in good faith (there's clearly an "us-vs-them" attitude among both the mods and the users and you need to stop that), apply rules consistently, and revise the ruleset to help improve community relations. I'd also suggest that you reevaluate the moderator status of several of your team members. If you want to help counteract the insular "no reporting" culture we see in the RWDT, have Violet upgrade the ancient forum software that this website uses so that reports can be made directly from a post and the reporting party is not visible to everyone else. This is a feature that exists on the vast majority of modern web forums and it will prevent the griefing that reporters get within the threads in question (e.g. everyone getting upset at Fahran the other day in the RWDT for reporting a post).
Lastly, I don't know how you expect me to provide evidence in a GHR when you — these are your own words!! — put all of it in the "evidence locker," where not even the person who posted it can access it. This also factors into what I'm talking about here — I have absolutely zero faith in the moderation team to actually take any sort of action on this topic. You've been made aware of my complaints (which, I might add are not unique to me, they are shared by many RWDTers); I see no reason that putting them in a special form would make you do anything about it, particularly given that only one or two mods have ever been dethroned in the 18-year history of this site and given that the problems we're discussing penetrate deeply throughout the entire moderation system of this website and cannot be traced to any one individual.
To elaborate on my suggestions here:
- A clear issue that a ton of users have pointed out is that the moderation team is very opaque in its operation. Obviously you can't be completely transparent — we can't expect you to list the tools you use to identify DOS players, for example. But it's really damaging for you to be discussing massive policy changes that'll affect a large number of frequent posters behind closed doors without giving us any details, as you've done with the *WDT decision. You should be informing the userbase when such a discussion is raised and providing updates on its status so that we have time to prepare and offer potentially valuable input into the process. This will help the userbase, but it may also help your decision-making process, as users can occasionally make actually helpful suggestions.
- Another transparency issue is that we have to make actual requests to see our own moderation history. If I want to see the notes that have been placed on my own profile, I have to go through a difficult-to-access form and wait potentially hours to days. Your own moderation history should be easily accessible from your User Control Panel (rather than just a warning level that resets every 6 months); if players have a clear view of what has gotten them in trouble throughout their history on the forum, this will help us improve our behavior.
- Queries on the reasoning behind DEATs and similarly opaque actions by parties involved in the community of the DEATed player should be answered by moderation rather than ignored, unless there is some legal requirement that prevents you from doing so.
- The moderation team should stop putting posts in the evidence locker for mentioning moderation's issues with the forbidden topic beginning with the letter P. Furthermore, the moderation team should acknowledge its previous mistakes in dealing with this matter and set out a concrete plan for dealing with it in the future, which should be combined with modifications to the OSRS to contain a clear zero-tolerance policy for advocacy of P.
- Exhibit a willingness to evaluate player complaints about moderators, even when they're not filed by GHR. As with above, this means don't put posts into the "evidence locker" for criticizing mod actions and being brusque.
- As with final appeals, use a panel to determine the action that should be performed on reports. Complaints of bias in warnings resulting from individual moderator grudges and differences in moderation style can be avoided if multiple moderators are weighing in on each report. I realize that this will greatly increase the workload on moderators, but you can get new team members at any time to help reduce the workload per mod.
- Provide a unified, anonymous reporting interface accessible from individual posts rather than requiring that users post in Moderation. Moderators should be able to see who enters reports in order to punish constant bad-faith reporters, but the reports themselves and the author of the report should not be visible to the rest of the community. This is what most other forums that I use do - if you'd like to see an example of how this works, you can check out the LinuxQuestions.org forums. Users won't be griefed by the rest of the community for reporting under this system; additionally, all reports on a particular post should be grouped under that post, so we don't have a situation like with my most recent warning (the post was reported twice and Farnhamia ruled the first report as "not actionable," but Giovenith didn't see that ruling and warned me, which was rather confusing and inconsistent). The Moderation forum can still exist for discussions on moderation policy, reports on things like threadjacks which can't necessarily be tied to one post, announcements, etc. I realize this will require a lot of work and potentially a change in forum software, but it will have an immeasurably positive impact on the community and may improve moderation's jobs as well.
- This is a suggestion for a general change in mod culture: mods should engage more in the community and try to foster positive relationships with users so that we can avoid the us-vs-them mentality that we have now.