Yes, another guide I decided to write. I promise this will be my last.
Interactions between the buyer and the marketer within Global Economics and Trade is a core aspect of the roleplay that this forum is centered around which is why the old and bitter vets like myself tend to cringe when it's done poorly.
Before I start, I'd like everybody to recognise that there are many different denonyms that play NationStates therefore it is important to respect that some people find it difficult to write in detail. For example some members are quite young, some are from a non-english speaking back ground and some don't have a sophisticated lexis (it means you're good with words) and thus will find it hard to write lots for an RP.
Why is customer service important? Because how you deal with the customer will ultimately decide how happy they are after the deal has been done. Poor customer service can turn people away for life while great customer service is as good as free advertisement, both in real life and on nationstates. Therefore, it's important to get it right, and you can do that by following these simple rules.
- Always be friendly. Being rude to customers at any level will encourage them to look elsewhere and will turn other people away. Be polite and be considerate. Try and steer away from using words or remarks which people could find offensive.
- Always be professional. Always address the customer by their nation's name (or the persons name if they have specified a particular person) and don't use informal and slang pronouns like man, dude, bro etc. Use proper grammar (remember your apostrophes, correct spelling, no abbreviations) and write proper sentences.
- Always be personal. If you write an order or a response, never leave out your signature block at the bottom or forget to write who it is addressed to up the top. If a customer or a storefront owner invites you to discuss the details of the order, make sure you do and don't just ignore it.
Therefore, I intend to write this guide to give people a reasonable understanding of how to metaphorically walk into a storefront to place an order and how the owner of a new storefront might reply to any potential customers.
Although I'll probably add to this OP before I declare this guide finished.