Welcome aboard to AirElectrum, where our motto is "Discover the World"
Joint airline partners of the Games of the X Olympiad with Ceniana
Joint airline partners of the Games of the X Olympiad with Ceniana
At AirElectrum, we strive to connect citizens of the world together through our hub at Centralis International Airport. Our motto is to "Discover the World", and what better way to travel than with AirElectrum in luxury, comfort and privacy. We cater to all different price ranges from our comfortable economy class to the luxurious first class to make sure you get from A to B. Our hub city is the newly refurbished Centralis International Airport in Electrum's capital Centralis. We aim to connect the world through flights and sport, with our sponsorship deals to the world's largest sporting tournaments.
We are proud to be the joint official airline partner with Ceniana for the Games of the X Olympiad, to be held in Centralis, Electrum and Nassau Bay, New Gelderland. We will be flying to Centralis whilst New Gelderland is serviced by Ceniana. Both airlines will provide a joint code-shared service with flights between the two nations
Table of Contents
About Us
Plan
Book
Fly
Frequent Flyers
Our Partners
Applications
Our Promise to You
We are Electrum's flagship carrier (but privately owned) for the whole nation. We aim to fulfil the very highest of our customer's expectations, and within these expectations will be these promises which are guaranteed every time you fly with us.
1. We're here to help
We are always here to assist you if you have any troubles related to travel with us or our partners. We are open 24 hours a day, 7 days a week, every day. You can call us by dialling 20 20 20 within Electrum or by dialling our customer service representatives internationally. In addition, there are also customer service desks present in all of the airports we operate in -- they are found next to the check-in counters. This ensures that your flights will go as smoothly as possible, and if there are any problems that arise, our staff would be more than willing to help you out.
2. Safety First
There is no compromise when it comes to safety. We will do everything in our power to reduce inflight incidents or accidents. With state-of-the-art maintenance facilities in Centralis, you will be sure that our planes are one of the safest in the world. Our pilots undergo check piloting every year on each accredited aircraft type they fly to ensure that they are performing the correct procedures.
3. On time, every time
This is a promise to get you and your baggage to your destination on time, so that you have the maximum amount of time to relax, or so that you can make your meeting on time. We aim to get more than 90% of flights to be on time, which is an ambitious standard in which we hope to achieve. This will be done through quick and efficient turn-arounds at Centralis to ensure clean aircraft as well as punctuality.
4. When things do go wrong...
Although we promise to get you to your destination on time, we acknowledge that due to weather conditions or events that are out of control that we won't be there on time every time. In the event that this occurs, AirElectrum are willing to pay out of our pocket to reschedule flights, including with different carriers, hotel accommodation, food expenditure and more.
Delays/Cancellation Policy: We will endeavour to call you/text you at your phone number or email you at your given email address and advise you of a cancellation or delay when the information becomes available. If your flight is cancelled, we will make sure to place you on alternate services to get you where you need to go. If you are scheduled for an extra day, we will also provide free accommodation, transfers and meals.
Delayed Baggage: We will provide you with an essentials bag full of the essentials for basic living until we track your luggage. When found, we will send you your baggage at our cost. Contact a service representative if this happens to you.
5. We care for the environment
At AirElectrum we understand that every time you fly, you are contributing to the emission of carbon dioxide. We are trying our very best to be as efficient as possible to make sure that flying planes does not come at a cost to the environment. Customers may pay for a carbon offset to pay the amount of carbon dioxide they have consumed while flying, but this is optional. AirElectrum endeavours to use the latest technology in aviation (including new plane models) to have higher fuel-to-passenger efficiency as well as green energy initiatives at our locations (including in terminals or at our boarding lounges).
6. Community is priority
AirElectrum recognises that we cannot function without the community, so we will give back wherever we can and ensure trust between the community and our airline. We are a major supporter of sports as well, and recognise their usefulness in keeping the community safe, healthy and happy. That is why we sponsor major multiverse tournaments, and give free flights for those tournaments. It is our commitment to the community.
History
AirElectrum is a newly established airline. In 2011, the airline was going through a planning phase until operations were approved in 2012. Since then, the fleet has been ordered, pilots trained and air attendants were hired. In 2014, we are ready to open the airline. The airline is managed by the commercial subsidiary of the Civil Aviation Authority, which administers air travel services and more in Electrum. We aim to be a future world carrier and hope that customers make Centralis Airport their number one place to have a stopover/transfer. In 2015, we relaunched and rebranded our online page, so that the website is easier to use, and is more aesthetically pleasing. We also introduced flights to domestic locations within Electrum including the major centres of Agri, Hamilton, Prescott, Port Grenville, Fairleigh, Pinkerton, Warburton and Kale Island. We also cater to regional destinations with our fleet of Regional AirElectrum planes.
Management and Operations
Board of Directors
The Board of Directors oversee the overall strategic directions of the company. They are involved in planning for the future including new destinations, fleet expansions, uniforms, catering, tenders, etc. They play a fundamental role in our company.
Executive Team
The Executive Team manages the day-to-day running of the airline and is involved in implementing the plans that the Board of Directors places. They manage different sections of running an airline including finances, programs, etc.
Maintenance Wing
AirElectrum is an airline that aspires to be as efficient as possible, but also prioritizing safety. The Maintenance Wing is responsible for making the airline run as efficiently as it can by reducing reliability concerns in the first instance. The engineers in the Maintenance Wing are all CAA accredited and are background checked by AirElectrum before being able to fix problems. Our workforce is skilled and attentive to what the plane needs.
We focus on technological development and constant renewal. Whenever a passenger spots a problem with the plane, the plane is taken for a quick maintenance to fix the issue at hand (including entertainment, seat not working, etc.) It is in this way we can ensure maximum happiness from our customers every time.
Freight
AirElectrum provides both domestic and international freight. We are able to transport huge quantities of product to and from Electrum, and we are contracted by the government to export gold, silver and uranium to places around the world. We also provide three tiers of services as well for importers/exporters, from express, priority and finally general. You are assured that we will take the utmost care of your cargo as we understand that imports and exports help the commercial industries of Electrum and your country. AirElectrum secured a massive deal in 2015, where oil, gas and gold exports acquired from the Electrum-Quebecois mining consortiums would be exported through AirElectrum.
