SERVICES
CabinRaru Air is a full service airline featuring economy, business and first classes. The economy class could be find in all aircraft. Business Class also available in most aircraft except for ATR 72-600 and DHC-8. The First Class is introduce in 2014 when the company added Boeing 747-400 into the service.
Economy ClassRaru Air Economy Class is available in all aircraft, featuring a seat pitch of 30" - 35", depending on the aircraft with a seat width of 17". For medium and long flights, the class is featured by 9-inch personal AVOD in-flight entertainment system on each seats.
Business ClassRaru Air Business Class is available in most aircraft except ATR 72-600 and DHC-8. The class featuring a seat pitch of 41"-48" depending on the aircraft with seat width of 19".
The Business Class on board of Bombardier CRJ900 is featured with 11-inch personal AVOD in-flight entertainment system, USB ports, in seat laptop power supply and personal read light with 2-2 configuration.
On board of A320-200 series aircraft, The Business Class is equipped with flat bed seats that feature a 6-degree incline. The seats equipped with personal AVOD in-flight entertainment system, USB ports, in seat laptop power supply and personal reading light.
Raru Air's 737-200 aircraft featured with 15-inch personal touch screen & handset activated AVOD in-flight entertainment system, flat-bed seat, portable media player, USB ports, in seat laptop power supply and personal reading light.
Raru Air newest 747-400 aircraft featured flat-bed seats, 15-inch personal AVOD in-flight entertainment system, portable media player, USB ports, in seat laptop power supply and personal reading light.
First ClassRaru Air First Class service is only available in the newest 747-400 aircraft series, featuring 8 seats in 1-2-1 configuration. It has a 82" seat pitch and 22" width. The First Class is equipped with 24-inches AVOD in-flight entertainment system and seats that converts into bed. A chef on-board will enhance the dining experience. First Class passenger also could use in-flight Wi-Fi connectivity at no cost.
In-Flight ServiceIn-Flight Entertainment SystemAudio Video On Demand (AVOD) is featured in all class, ranging from 9-inches LCD touch screen in Economy Class in all aircraft except ATR 72-600 and DHC-8, while Business Class featured 9-inches, 11-inches and 15-inches LCD touch screen in all aircraft. Raru's Boeing 747-400 aircraft are equipped with cabin screens that shows Airshow, a moving map system to allow passenger to track their flight progress as well as featured films and short movies. Passengers in Business Class can order portable media players (AVOD system) from flights attendants. Newspaper and magazines are provided to all passengers on board all flights.
Meal ServiceIn Economy Class, Raru Air flights attendants will serves welcome drinks before takeoff. After takeoff, flights attendants will serves meal such as snack box for short haul domestic flights or full hot meal for flights longer than 1-hour and all international flights along with a selection of drinks. In Business Class, a range of hot and cold beverages are available along with snacks and/or meals depending on the flights length. Wine and beers will also be offered in international flights. Raru Air introduce a signature dining experience with a variety of local cuisine as part of Raru Air experience. This signature cuisines includes, choices of Turmeric Rice (cooked rice with coconut milk and turmeric) or regular steamed rice accompanied with choices of dishes such as chicken satay, serombotan (traditional mixed vegetables with coconut shred) or 'jukut cantok' (steamed beans and bean sprouts with peanut sauce), red snapper in yellow pickled sauce, fried shrimp with tomato sauce, potato perkedel (frikadeller) along with kerupuk (prawn cracker) or rempeyek (peanuts cracker). For an enhance dining experience, a special chef on-board is available in Raru Air First Class with selection of fine dining cuisine, a combination of traditional Rarungan dishes or international dishes that can be selected by the passengers.
Ticketing24-hours call center is available for local customer access where payment can be made by credit cards, internet/mobile banking or via ATM transfer. Online booking also available for international customer with credit cards payment. Other ways to booking flights could be done through local travel agents or via ticket booth in airports that are served by Raru Air.
Frequent-Flyer ProgramLaunched in 2000, Raru Air Frequent-Flyer Program or known as
RaruMiles, allows members to earn miles from domestic and international flights with 4-tier of memberships, Bronze, Silver, Gold and Platinum. For inactivity reason, RaruMiles will be expired after 24-months of member inactivity. To activate the program back, it simply by doing re-apply in Raru Air counter. Raru Air also apply "rollover" for the RaruMiles members. Flyers who achieve an elite tier in a program year could roll over their extra miles in the next year. For example, a passengers who achieved 80,000 RQMs (Rarungan Qualification Miles) in 2012 will earn Gold Status for reaching 75,000 RQMs and will begin in 2013 with 5,000 RQMs rolled over from the previous year.
RaruMiles StatusRaru Air offers 4-tier for elite status of RaruMiles program. These can be achieved by flying a certain number of Rarungan Qualification Miles (RQM) between 1 January to 31 December each year.
Tier Name | RQMs |
Bronze Elite | 25,000 |
Silver Elite | 50,000 |
Gold Elite | 75,000 |
Platinum Elite | 100,000 |
Raru Air used an earning based and pricing for the program based on the Elite status. The breakdown are as follows;
RaruMiles Status | Miles per Dollar |
General Member | 5 |
Bronze Elite | 7 |
Silver Elite | 9 |
Gold Elite | 11 |
Platinum Elite | 13 |
Executive LoungeThe Raru Executive Lounge is open to passengers traveling in Business and First Class, as well as those holding a Gold and Platinum RaruMiles cards. Lounge are located in Putra Perdana Jayapadmi International Airport and other international airports in Rarungan. The lounge are offering drinks and foods, wireless internet, shower rooms, meeting room and business service, and praying room.
POLICIES
Baggage AllowanceRaru Air is includes the price of checking in baggage into the ticket price both for domestic and international flights. Additional price will be charge for extra baggage that exceed our baggage allowance policy. Carry-on bag can be brought into the cabin and is free of charge.
Baggage Type | Price Charge |
Carry-on baggage/luggage | Free of Charge up to 20 kg in both Domestic and International Flights |
Extra Baggage | NSD 1.50 per extra kg, additional charge also apply for special treatment of baggage |
Restricted ItemsThere are some items that will be treated special in order to get into Raru Air flights while some others will be completely banned or disallowed. For list of items that have special treatment or banned, please follow bellow information;
Items | Airline Policy |
Cutlery | Plastic cutlery are allowed in carry-on baggage while metal cutlery must be stored in enclosed compartment and only be placed in your check-in baggage |
Explosives Material | Items such as fireworks, flare/flash guns are restricted items and banned from the flights |
Firearms | Firearms must through the identification process before boarding. Only registered firearms is allowed to enter flight and must be place in your check-in baggage. Ammunition have to be packed in special compartment and place in your check-in baggage |
Flammable Items | Items that easily to burnt like paint, gas torches, fuel, etc are banned from the flights |
Mobility Devices | It is advice to turn off your mobility devices during flights. |
Tools and Sharp Objects | Items like scissors, wrench, pliers, hammer, etc have to be place in a special compartment and only be brought in your check-in baggage |
Underage PassengerChildren under the age of 11 will be charge half of original ticket price. They will need to be accompanied with legal parents and/or guardian. Unaccompanied children traveler will be provided special assistance from our flights attendants. Infant under the age of 5 will be free of ticket. Special assistance will be provided by our flights attendants to give comfort for the infants and its family.
Travel with PetsOur agents in the airport have to be informed if you brought your pets in your flights. The pet house will be includes in your baggage allowance. One small pet house is allowed to enter the cabin while large pet house have to be include in your check-in baggage with additional price because of its special treatment.