In-Flight Service
One thing that has been iconic over the years is our inflight service. From the welcoming smile during boarding, a treat before takeoff, scrumptious in-flight meals, friendly crew, the final wave goodbye on disembarkation and Sde Dov's renowned hospitality, Orenair's in-flight service aims to be the best in the world. Our crew will go beyond expectations to provide the best service to all our flights.
Classes of Service
Economy Class
Orenair's Economy Class makes economy class not feel like economy class. Passengers are treated to use the economy class lounge (Fare classes E,M,P,Y,Z) at Sde Dov and some of our international stations. With affordable fares, comfortable seats and a vast selection of in-flight entertainment, Orenair's Economy Class product gives value for money. AVOD is available on most aircraft, except the A300s and the A310s. A meal is served on all international flights and on some domestic services. On other domestic services, a snack box is served. In-flight internet is available on all flights, and its fee is incorporated in the fare. Power outlets are installed on all aircraft and footrests are installed.
Super Saver fares are also available available, except passengers receive no baggage allowance (domestic flights, international flights get 15kg), no access to the Magellan Lounge, and are seated at the rear of the aircraft. They will still receive the same service as regular passengers on their flights.
Business Class
Orenair's Business Class product is aimed at the business traveler. With power outlets in each seat, inflight Internet, a fax machine* and stationary available on request, the business traveler can be as productive as he/she is on the ground. And when all the work is done, passengers can enjoy Orenair's vast selection of movies, music and games, enjoy themselves in the on board lounge**, or sleep in our lieflat seats***. Business class passengers have access to the Magellan Lounge in Sde Dov and other destinations that Orenair serves. Our meals in Business are said by one passenger as "The food is just like my mother's cooking!" Passengers can enjoy these meals on board on our flights. A meal is served on all flights and a pre flight drink and snack is offered.
*Available on A300s, A310s, A330s, A380s, B747s, B767s, B777s, and MD-11s
**Available on A330s, A380s, B747s, B767s, B777s, and MD-11s
***Available on A330s, A380s, B747s, B767s, B777s, and MD-11s
First Class
Orenair's First Class is aimed at the luxury traveler. With gourmet food, suites, lounges, a wide variety of music,films, games and inflight lounges*, our First Class is sure to pamper travelers. First Class passengers are entitled to use of the Magellan Lounge in Sde Dov and other stations. First Class passengers have priority boarding, check-in, wait listing and luggage handling.
*Available on A330s, A380s, B747s, B767, B777, and MD-11s
Meals
Orenair's inflight meals are prepared with care at our state-of-the-art inflight kitchen at the Earnest Thinley International Airport in Sde Dov and other caterers at our other international stations. We serve a variety of meals onboard, from a snack box on domestic flights and gourmet cuisine on international flights. On medium and long-haul flights, snacks and drinks are regularly distributed. For religious, medical or dietary needs, special meals can be requested at least 24 hours before departure with a confirmed reservation. We use naturally-grown vegetables and meat when possible.
We stock onboard:
South Seas Scoops ice cream/gelato/frozen treats
South Seas Soda Co. beverages
On The Ground
Check-in
Orenair check-in counter staff are trained to be expedient in checking in passengers. Special lanes for First Class, Business Class, Skymiles Elite/Premier Elite/Million Milers are provided in all Orenair ground stations. There are also lanes for persons with disabilities and senior citizens. Self-check in services are available in most ground stations. Web check-in is available for all Orenair flights.
Baggage
All baggage is handled with care by our baggage handlers. Fragile baggage is marked and is handled with extra care care. Hand baggage may not exceed 7kg and overweight bags may be intercepted and subject to baggage loading. Please take note of free baggage weights, and passengers travelling on Economy Super Saver fares have no baggage allowance, except for international flights. All Business Class, First Class, Orenair Skymiles Elite/Premier Elite/Million Miler passengers have priority baggage handling.
Domestic Flights | 15kgs for Economy 20kgs for Business 30kgs for First Class
10kgs extra on top of base allowance for Skymiles Elite/Premier Elite/Million Milers |
International Flights | 20kgs for Economy 30kgs for Business 45kgs for First
15kgs extra on top of base allowance for Skymiles Elite/Premier Elite/Million Milers |
Long Haul Flights | 25kgs for Economy 35kgs for Business 50kgs for First
20kgs extra on top of base allowance for Skymiles Elite/Premier Elite/Million Milers |
Lounges
Orenair lounges are available in all domestic points and at selected international stations. In other airports, lounges are being shared with other passengers. Our Magellan Lounges are open to all First Class, Business Class Economy Class (Super Saver fares are exempted from access) and Skymiles Elite, Premier Elite and Million Milers. Food and drink, internet access, massages, business centers, and reading materials are available in all lounges.
Food offerings in the Magellan Lounge in Sde Dov
Magellan Lounges are available in the following airports:
Earnest Thinley International Airport, Sde DovOppidum International Airport, Oppidum, WoodsteadWesterport International Airport, Westerport, LibettaLibetta International Airport, Libetta Town, LibettaTanabata International Airport, Tanabata, Shin YamaichiHirasaka International Airport, Hirasaka, Shin YamaichiKonan International Aiport, Konan, Shin YamaichiZwanZig International Airport, ZwanZig, RheinscheFor airports that don't have lounges, other lounges are available by contractors.
Connecting flights
For connecting passengers from Orenair and Star Alliance flights from Earnest Thinley Intenational Airport, all passengers with baggage checked through to domestic destinations, passengers can proceed to the A concourse of Terminal 3 and wait for their flights. For passengers from domestic stations proceeding to international destinations from Al Azizyah and Sde Dov,with baggage checked through to their final destinations, passengers must clear immigration before proceeding to their boarding gates. Domestic passengers connecting to other Orenair domestic flights with checked-through baggage may proceed to the transfer counter and proceed to their boarding gates. For passengers traveling to other destinations with airlines out of Terminal 2, baggage must be claimed and passengers may take the shuttle to terminal 2.
In-Flight Entertainment
Orenair's in-flight entertainment system, Sky Cinema is installed on board all aircraft. With a vast library of movies and music from around the world, it has garnered good reviews from passengers. Our in-flight magazine,
Chronicles is also stocked on board with newspapers from Sde Dov and international stations.
Special Needs
Special requests can be handled as long as it's requested 24 hours before departure. Special meals for religious and dietary requirements can be requested. For people with disabilities and special needs, wheelchairs can be requested. Oxygen tanks need to be compliant with Sde Dov Central Aviation Authority regulations and passengers must check with the Orenair Flight Operations Department for compliance. Pets may be carried in the cargo hold, but clearance needs to be secured from the Sde Dovian Department of Health .
*Vegetarian meals aren't served on flight to the Medwedian Democratic Federation.Behind the scenes
Orenair's flight crew are among the best in the skies. We only pick the best and train them well with veterans in the Orenair International Flight Academy. Our cabin crew are recruited from all over the country and across the world. They are put through two months of training in the Orenair International Flight Academy, and our training and selection of flight attendants have made us Sde Dov's Most Polite Company Award in 2013 and 2007.
And behind the delicious inflight meals on board, the meals are exclusively prepared in our state-of-the art Orenair Inflight Kitchen located at the Earnest Thinley International Airport using organic chemical free vegetables, fruit and meat. Orenair hires the finest chefs to prepare our inflight meals. For our other international stations, we always use the finest caterers.
When it comes to the maintenance of our aircraft, Orenair's aircraft are maintained at our state of the art maintenance facility at the Earnest Thinley International Airport. For 50 years, we have maintained many aircraft types and we are pleased to say that we are the maintenance provider for the presidential aircraft. We are also an accredited engine shop for CFM, GE and PW engines. Orenair offers to maintain other airlines aircraft, just the same as we would maintain ours.