Country Name: Crystal Spires
Prevalent Majority Ethnic Group: Beastlings
Location: The Heartlands of South Central Mystria
Climate: Tropical, Subtropical, Arid, and Mountainous
Ethnic Makeup: Beastlings 56.4%, Humans 13.5%, Treefolk 12.9%, Elves 8.7%, Changelings 5.1%, Dwarves 2.9%, and Unbidden 0.5%
Business Language and Beliefs on Bilingualism: The Business Language is Common, but it is considered unusual to not be multilingual in D'rɑgolɛth, Sindarin, Silvan or Khudzûl. Multilingualism is considered to be the norm and standard and there is a strong belief in the function of communication.
Prevalent Religious or Personal Belief: Forntianism and Nenyitism are common religious beliefs, reinforcing Strong Social Relationships and also governs their personal, political, economic and legal lives. Forntianism was born in Crystal Spires and thus is visited by Forntians with regularity every year. Forntianism is considered a universal doctrine rather than just to a certain people, and the teachings are a basis for all guidance in the religion. Many businesses operate on a reduced schedule on Holidays and Shops may be open and closed at unusual times.
Folklore and Superstition: Spireans are Animistic and generally are careful with the relationships between persons, idols, natural objects, and fetishes which are believed to have innate magic power.
Social Hierarchies: While Spireans claim to have no social hierarchy, there are still class systems which perpetuate inequality along racial lines, and they tend to leave Skyborn Beastlings in a place of privilege, Landstriders beneath the Skyborn, and the Seabound at the bottom. The Upper Class, Middle, Lower, Farmers, and Working Class are in separate socially mobile categories. It is taboo to refer to any person by their social hierarchy.
Importance of said Hierarchies: Not very important.
Using Titles and Honorifics: Important with Outsiders, not so Important with Insiders.
Important Festivals: The Seasonal Ceremonies and the Day of Law and the Ceremony of Purification.
The Family: The most important unit in the Spires is organized by Extended Family Households. It is common for Spireans to have social taboos with endogamous rules usually prescribes against incest in the nuclear family and the extended family, and Exogamous rules are in favor of same-species marriages, but it is not mandatory. Exogamous rules are less strict and interspecies marriages exist. Endogamous rules are more restrictive. Spirean life often revolves around the family. The Spirean family consists of the nuclear as well as the extended family. It is not uncommon for three generations to be living together under one roof. In Spirean tradition, the father is the head of the family and it is his responsibility to provide food, clothing and shelter and make important family decisions. Within the same tradition it is believed that after someone dies their spirit lives on and will visit again after 30 days of death. Descendants will "worship" their ancestors to ensure their good favor. On the anniversary of a person's death, ceremonies are held in their memory and there is a day of commemorations. They are also remembered during certain lunar festivals and souls are consulted prior to important decisions or occasions such as a birth or a wedding.
Concepts of Shame and Honor: Spireans consider one's ability to belong in society to be a position of respect and honor. Anything that damages a person's ability to belong such as stigmatization, ostracization, shaming, physical harm or emotional harm of others are considered to be shameful acts. Any acts that promote social unity or religious values are considered to be honorable acts. Religious Values are Wisdom, Courage, Purity, Justice, Temperance and Ascendance.
Face and Saving Face: Face is considered to be one's personal honor, reputation, dignity, and prestige. When one's good actions or deeds have been exposed to people, it is a matter of conduct. It involves giving of face to others through showing respect to the other person. It is developed by avoiding mistakes and showing wisdom in action. Face is increased and decreased through others, i.e. someone complementing you to an associate, or someone ostracizing you openly.
Directness: Spireans are generally indirect to save other people's face. People may not express yes or no directly, and will not refuse openly and may hedge more often upon appointments they do not intend to keep. They do so to help protect the other person's feelings. Refusing an invitation directly is usually if not always considered an insult.
Ways to express Yes and No: Non-verbal head shake, hedging. Bowing
Politeness: Considered to be essential to interaction. Politeness is combined with positive action, which emphasizes respect and value of individuals, attending to their interests, needs, wants while retaining solidarity in-group identity markers, being optimistic, inclusive, keeping oaths and promises, emphasizing mutual interests, avoiding disagreement, and keeping good humor. There is also negative action which takes place when Spireans wish to avoid harmful imposition upon the individual. They do this by being indirect, using hedges or questions, be pessimistic about their own needs, interests, and wants, minimizing the imposition, using obviating structures, like nominalizations, passives, or statements of general rules, apologies, using plural pronouns,
Public vs Private Conduct: A Spirean is more inclined to express willingness to please others in words, actions, and beliefs, but privately their beliefs may diverge immensely from their public assurances. Being public about dislike of person or persons is considered to be face threatening. When they are in public, they must conform to accepted modes of behavior. It is only within their homes among their inner circle that they feel free to be themselves. Family members are always part of the inner circle. The inner circle forms the basis of a person's social and business network. Friendship is very important and extends into business. The people from the inner circle can be relied upon to: offer advice, help find a job, or cut through bureaucracy.
Rural vs Urban Dichotomy: A person in the country is more likely to keep traditional views of politeness and social customs seriously but a person in the city will likely be more liberal with customs.
Importance of Appearance: Spireans do not consider inborn appearances to be important, but consider that the way that one dresses is the way one identifies themselves. A person who is dressed in an unclean way will be an unsociable person, likewise a person who is ostentatiously dressed are considered to possess unwarranted self-importance. The ideal is to dress cleanly and modestly.
Concepts of Cleanliness:Spireans consider purity to be important and will thus take ritual bathing fairly seriously, and will question a person's health if they do not look properly groomed.
Hospitality: Hospitality is spontaneous, and taken very seriously. If you are invited to a Spirean house, consider it a great honor. If you must turn down such an honor, it is considered polite to explain the conflict in your schedule so that your actions are not taken as a slight. A guest welcomed to the home is to be entertained, have their needs and desires tended to, and a host is to guarantee protection of the guest once they enter the threshold. Tea is the customary beverage for all occasions. Your teacup will be refilled continually. Leave your cup full if you are finished. Adding sugar and cream to tea is considered a very strange habit.
Importance of Planning and Spontaneity: Spireans are event focused rather than time focused, so they are less concerned about rigid schedules and will think that it is rude to hold to strict plans, as it shows commitment to the plan rather than the people involved.
Function of Pride and Humility: Spireans are generally humble and will minimize their accomplishments as they find boasting to be incredibly inappropriate. They feel that one's accomplishments should be the measure of its own esteem, rather than self-praise which is never appropriate. It is common to belittle one's self in a joking manner, and to also deflect praise to one person onto the group or the listener. Spireans protest compliments and attempt to appear vulnerable in public. They will belittle their own accomplishments in an attempt to appear humble, although other Spireans understand that this is merely courtesy and do not take the words at face value. In adherence to Spirean Manner, if you are ever offered something, like a tea or sweet, even if you want it, at first decline it until their insistence becomes greater.
Importance and Appropriateness of Humor: Humor is considered a stress-relieving activity, is used to smooth out stressful or awkward situations, and also places an open positive situation.
Polycentrism: Spireans are generally open to polycentrism and have an attitude of openness towards other cultures, opinions and ways of life. Cultural values are relativized and seen in the whole context before a judgement on a culture is made.
Regionalisms: Spirean culture is arranged in a Northern Southern Dichotomy. There is more focus on egalitarianism in the north and less in the south.
Social Profiling Social Profiling, or attempting to figure out someone's relative class is considered deeply inappropriate. What social profiling is said to do is allow people to play favorites among classes and create animosity between the wealthy and the poor. This tends to make more problems with class discrimination.
Individuals vs Collectives: In general, the Spireans are a collective society with a need for group affiliation, whether to their family, school, work group, or country. In order to maintain a sense of harmony, they will act with decorum at all times and will not do anything to cause someone else public embarrassment. They are willing to subjugate their own feelings for the good of the group. This is often observed by the use of silence in very structured meetings. If someone disagrees with what another person says, rather than disagree publicly, the person will remain quiet. This gives face to the other person, while speaking up would make both parties lose face.
The Importance of Trust in Social Relationships: Trust is not considered to be all that necessary for civility, but is important to close intimate relationships.
Meeting and Greeting: This gesture differs among people but generally if a Spirean Beastling is meeting someone for the first time, it will be common for someone to give the person distance and the Spirean will bow and place their hand on their chest. It is also custom to raise both hands, palms joined with the fingers pointing upwards as if in prayer, palms clasped together as if in prayer at chin level with a slight nod of the head.If one intends to show greater respect the bow is lower and the hands brought higher. If there is a great social distance between two people or as an act of disrespect the bow will not be returned. The common greeting is "Joy and Salutations friend. How goes it?" and the appropriate response is usually: "Well met, joy and salutations unto you, brother/sister/ser." Addressing the person by an honorific title and their surname is normal Spirean conduct. If a person wants to move to a first-name basis, they will advise you which name to use, and they will move to another system of greeting which will include hugs and shoulder patting with some back slapping.
Dos: Return the bow
Don’ts: Forget to return the bow! Handshake.
Gift Giving: Gift Giving is a common Spirean Practice, and is considered a standard gesture upon visiting someone's home. Gifts may not opened when received. A gift may be refused the first time it is offered out of politeness. Attempt to offer the gift again; however, never force the issue.Gifts are generally reciprocated.
Dos: If invited to a home, take nicely presented fruit, sweets, pastries or flowers.Gifts are usually wrapped in colorful paper. When giving gifts use both hands.
Don’ts: Do not use white wrapping paper, as it is the color of mourning. Avoid giving knives, it symbolizes a severance in relationships. Avoid giving arrows, as it is a symbol of marriage. Do not give white flowers or white lilies as they signify death. Do not give a lavish gift unless it is to reciprocate an expensive gift that you have received.
Degree of Gender Mixing: Spirean men and women typically do not separate themselves.
Dining Etiquette: Spireans often invite persons to entertain them at their home if one is invited to a Spirean's home, remember Spireans enjoy socializing and are extremely hospitable. It is rude to leave immediately after eating; you are expected to stay for at least an hour after dinner to converse with your hosts and the other guests. Never arrive on time when invited to a home. Although it may sound strange you should arrive a little later than invited. Arriving on time or early is considered inappropriate as it does not give the host time to prepare properly and rest before entertaining the guest. Ask another guest to confirm the dress code, but dressing well is the general rule as it affords the host respect. It is considered good manners to reciprocate any social invitation. It is considered polite to leave a small amount of food on your plate when you have finished eating. Meals are social occasions and can be quite lengthy. Expect lively conversation during the meal. The host makes the first toast. The most common toast is "Hjɑrɛ!" When you lift your glass, look at the person being toasted. If you do not want to drink more, leave your glass one-quarter full. Guests are served first. The host/ess invites people to eat.
Dos:Wait for a toast to be made before taking the first sip of your drink.
Don’ts: Don’t discuss business at social events unless prompted to.
Table Manners: The traditional Spirean table setting firstly involves the tablecloth, called tovahri, and is spread out over a rug or low table. Main dishes are concentrated in the center, surrounded by smaller dishes containing appetizers, condiments, side dishes, as well as bread, all of which are nearest to the diners. These latter dishes are called accompaniments. When the food has been served, an invitation is made to all those seated at the tovahri to help themselves. Many Spireans continue to use bread or rice to eat their meals, and they are typically eaten with hands, long thin sticks, or ceramic spoons.There are always a cup, a bowl on a small dish, together with the sticks and spoons. Dishes are always presented in the center of the table. A formal dinning is always accompanied by tea, beer or distilled spirit. The one who sit closest to the teapot or wine bottle should pour them for others from the senior and superior to the junior and inferior. And when other people fill your cup or glass, you should express your thanks. Guests can not pour tea or wine themselves.
Dos:Sticks should be returned to the chopstick rest after every few bites and when you drink or stop to speak. Try a bit if everything that is served. Expect to be offered second and even third helpings. Initial refusals will be assumed to be polite gestures and are not taken seriously.
Don’ts: Twiddling with the sticks, licking the sticks, or using them to stir up the food, gesture with them or point them at others, or sticking them in the center of rice, as this is the way to sacrifice and is therefore considered to be inauspicious.
Concepts of Personal Space: Spirean concept of personal space is much much less than most people's are. But Spireans are aware foreigners have a larger personal bubble. They may take a few times of being informed before the message is understood.
Concepts of Time: Time is less important than events and people are. Emotions of a person are considered core to a Spirean's concerns rather than the concept of time. Deals may take a while to get through as building a relationship with persons are more important first.
Business Etiquette
Importance of Personal Relationships: Spireans will not do business with people they do not know, and will take time to build personal friendships and trust before they conduct business with people they know and respect, therefore they expect to spend time cultivating a personal relationship before business is conducted. Who you know is often more important than what you know, so it is important to network and cultivate a number of Spirean contacts. Being Unsociable is considered to be untrustworthy and garners mistrust among Spirean businessmen.
How Open Meetings Are: Meetings are meant to be open and have a friendly atmosphere. Secret Business deals are considered to be unsavory and suspect. Therefore most meetings are meant to be transparent and to be something that the consumers of the company's goods may be able to see and promotes trust with them.
Communication Styles: It is important to advise Spirean counterparts in advance of who will be attending the meeting. This allows them to organize counterparts at the same level. It is also a good idea to send a brief business biography of each person.
It is quite common for the most senior person from each side to sit opposite each other at the table.
Typically, the most senior Spirean will offer a brief welcoming speech. Although you need not do the same, having a few welcoming words will brand you as a competent leader.
Once the introductions are complete and everyone is seated, there will be a period of small talk to enable all parties to become more comfortable with each other. It will end when the most senior Spirean feels comfortable discussing business. Do not rush the process or you risk permanently harming your business relationship.
At the first meeting between two companies, Spireans often do not get into in-depth discussions. They prefer to use the first meeting as an opportunity to get to know the other side and build a rapport, which is essential to them.
Meetings may extend into business meals, although business will generally not be discussed. Nonetheless, this getting-to-know you time is vital in developing and fostering a good working relationship and therefore it is important that you remain professional.
Spireans are indirect communicators who are equally concerned with the message as with the manner in which it is delivered. Since they avoid disagreements and are polite, they go out of their way to avoid confrontation, they attempt to speak in a manner where both parties retain face. They will attempt to avoid communicating anything directly that would hurt or offend another since doing so would cause a loss of "face". They will gently push their ideas forward and wait for others to respond. If they disagree with an idea, they will generally remain silent rather than speak up. Therefore, it is important to watch for silences and body language.
Since Spireans have difficulty giving an absolute negative response, they have many ways of giving a non-committal "yes". Phrases such as "it is inconvenient" or "we shall see" generally indicate a negative response.
Given the difficulty in saying “no”, it is a good idea to phrase questions so that an affirmative response can be given. If you are unsure what an answer means or think that it may be a non-committal agreement, ask the question in another fashion to see what response you receive.
It is important to remember that nodding the head does not always indicate agreement; it may simply be an acknowledgement that you have spoken. This can be disconcerting for people from some cultures who translate the gesture differently.
If someone sucks air through his/her teeth while you are speaking, it means that they are unhappy with what you have just said. If at all possible, try to re-state your position or modify your request, since you have made the other person extremely unhappy.
Communication is formal and respectful, especially to those longtimer positions. Elderhood is revered, so older businesspeople should be greeted before younger ones.
Group harmony is vital. Therefore, the communication style tends to be indirect and somewhat ambiguous. This is done to avoid embarrassing someone or causing either party to lose face. If you are from a more direct culture, you may find the use of evasive responses or insincere yes's frustrating.
Most Spireans find emotions such as impatience, anger, or irritation embarrassing and try to avoid them. Therefore, it is incumbent upon the foreigner to refrain form showing his/her inner feelings.
Spireans also commonly ask what would be considered intrusive personal questions about personal lives. If you are uncomfortable discussing such matters, it is important to handle the matter diplomatically so neither party loses face. Such conversations are meant to get to know you as a person, they are not meant to make you uncomfortable.
Tone of voice, body language, eye contact and facial expression can often be more important than what is actually said. Therefore, it is important to observe the person as they speak.
Using Titles and Honorifics: Spireans will take time to learn people's Honorifics and will default to the Honorifics if the name of a person is hard to pronounce. They do not, however believe in the use of Honorifics to keep Hierarchy.
Business Cards:Business cards are exchanged constantly and with great ceremony. Invest in quality cards. Always keep your business cards in pristine condition. Treat the business card you receive as you would the person. Give your business card with the typeface facing the recipient. Make sure your business card includes your title, so your Spirean colleagues know your status within your organization. Business cards are given and received with two hands and a slight bow. Examine any business card you receive very carefully. During a meeting, place the business cards on the table in front of you in the order people are seated. When the meeting is over, put the business cards in a business card case or a portfolio.
What to Wear: Business attire is conservative, and traditional. Males wear dark and muted colors, women wear traditional garments which are brighter colored when one is unmarried and muted after one's wedding.
Business Meetings: Appointments are necessary and should be made between 1 and 2 months in advance if you are travelling to Spires. You should arrive at meetings on time, unlike normal Spirean home visiting. If you are detained, telephone and advise the person you are meeting. There will be a period of talk and discussion before business is even introduced. When meeting your Spirean business associates, allow the most senior person in your delegation to lead the group and be introduced first. Business negotiations happen at a slow pace. Avoid losing your temper or you will lose face and damage your relationship. Do not use high-pressure tactics. You might be out-maneuvered. Your starting price should leave room for negotiation. Never offer your best price initially. Business is more quality than price driven. Business gift giving is fairly common at the end of a meeting or during a meal in honor of your business associates. Gifts should be small but not expensive. Something with your company logo or something typical from your country both make excellent gifts.
Time of Day: The Meeting is usually arranged by oracular guidance within the company, so once a meeting day is arranged it cannot be changed without scheduling a wholly new meeting.
Business Negotiations It takes time for Spireans Businessmen to become warm towards foreign businesspeople. Personal relationships form the basis of business dealings. Decisions are made slowly. Do not use high-pressure tactics. They will work against you. Spireans often use foreign love of time as a negotiating tactic, especially if they know that you have a deadline. Be cautious about letting your business colleagues know that you are under time pressure. Companies are less hierarchical. It is important to be a good correspondent as the Spireans hold this in high esteem. Group decision-making and consensus are important. Written contracts are required. Negotiations can be slow so it is important to bear in mind that decisions have to go through a lot of red tape and also group consultation. Be patient. Spireans take a long-term view of business relationships
Dos: Treat Negotiations as discussion between friends
Don’ts: Show frustration. It is weakness.